At Brain & Spine Healthcare, we are committed to providing high-quality healthcare products and ensuring complete customer satisfaction.

1. Order Tracking

Once your order is confirmed, you will receive an email or SMS with a tracking link. You can use this link to stay updated on the status of your delivery.
For assistance, don't hesitate to get in touch with our customer care team at [[email protected]] or call [+92 42 34551343].

2. Shipping Charges & Delivery Time

• Free Standard Shipping is available on all orders above Rs. 1,000/-.
• Standard delivery time is 4–6 working days across Pakistan.
• For urgent deliveries, please contact our support team to confirm availability.

3. Exchange, Return & Refund Policy

• We want you to be completely satisfied with your purchase.
• Products can be returned or exchanged within 10 days of purchase.
• If you are not satisfied with your order, please contact us and we will guide you through the return or refund process.

• If you receive a product that appears damaged, opened, or tampered with, kindly keep the original packaging and inform us immediately.

4. Purchases from Other Stores

If you purchased Brain & Spine Healthcare products from a third-party retailer or online marketplace, please follow their return and refund policies.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan for your convenience.
Please note:

• The courier will allow you to open the parcel only after payment.
• Do not accept packages that are damaged or appear to be tampered with.
• COD is available for orders below Rs. 10,000/-.

• For purchases above Rs. 10,000/-, please contact our customer support team for alternate payment methods.