Shipping Policy

Shipping Policy – Brain & Spine Healthcare

At Brain & Spine Healthcare, we strive to deliver premium healthcare products with reliable service and complete customer satisfaction.

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1. Order Confirmation & Tracking

Once your order is successfully placed, you will receive an order confirmation email or SMS containing a tracking link. This allows you to monitor your shipment status at every stage.

If you need any assistance regarding your order, please contact our customer support team at:
📧 [email protected]
📞 +92 327 0007888

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2. Shipping Charges & Delivery Time

• Free Standard Shipping is available on all orders above Rs. 999/-

• Orders below Rs. 999/- may incur standard shipping charges (displayed at checkout)

• Delivery Time: 1 business day across Pakistan

• For urgent or special delivery requests, please contact our support team prior to placing your order

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3. Exchange, Returns & Refunds

Your satisfaction is our priority.

• Products are eligible for return or exchange within 10 days of purchase

• If you are unhappy with your order, please contact our support team, and we will guide you through the return or refund process

• In case you receive a product that is damaged, opened, or appears tampered with, please:

  • Do not use the product

  • Retain the original packaging

  • Inform us immediately for prompt assistance

Note: Returns and refunds are subject to inspection and approval.

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4. Purchases from Third-Party Sellers

If Brain & Spine Healthcare products are purchased through other retailers or online marketplaces, their respective return, exchange, and refund policies will apply. We recommend contacting the seller directly for further support.

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5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan for your convenience.

Please note the following:

• Payment must be completed before opening the parcel

• Do not accept parcels that appear damaged or tampered with

• COD is available for orders up to Rs. 10,000/-

• For orders above Rs. 10,000/-, please contact our customer support team at +92 327 0007888 to arrange alternative payment methods