Return & Refund Policy

Return & Refund Policy – Brain & Spine Healthcare

At Brain & Spine Healthcare, we are dedicated to delivering high-quality products and ensuring a smooth and satisfactory shopping experience for our customers.

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1. Order Tracking

After successfully placing your order, you will receive an order confirmation email or SMS containing a tracking link. This link allows you to monitor the delivery status of your order at any time.

For further assistance, please contact our customer support team:
📧 [email protected]
📞 +92 327 0007888

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2. Order Verification

To ensure secure and accurate processing, orders may require verification.

• You may receive an automated verification email or SMS after placing your order

• Please complete the verification by following the instructions provided

• If the verification link does not work or you face any issues, kindly contact our support team for manual verification

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3. Exchange, Returns & Refunds

We aim to handle all returns and refunds fairly and transparently.

• Products are eligible for return or exchange within 10 days of purchase

• Items must be unopened, unused, and in their original packaging to qualify for a return

• If a product has been opened and you are not satisfied, please contact our support team for further guidance

• Refunds are processed after the returned item is received and inspected

Refund Methods:
Approved refunds will be issued via Bank Transfer, EasyPaisa, or JazzCash.

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4. Damaged or Tampered Products

If you receive a product that appears damaged, opened, or tampered with at the time of delivery:

• Do not use the product

• Keep the original packaging intact

• Report the issue to our customer support team immediately for prompt resolution

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5. Purchases from Third-Party Sellers

Products purchased from other retailers, pharmacies, or online marketplaces are subject to their respective return and refund policies. Please contact the seller directly for support in such cases.