At Brain & Spine Healthcare, we are committed to providing high-quality products and ensuring customer satisfaction.

1. How do I track my order?

Once your order is placed, you’ll receive an email or SMS with a tracking link. You can use this link to track your delivery status anytime.
For assistance, please contact our customer support team at [[email protected]] or call [+92 42 34551343].

2. Order Verification Process

After placing an order, you may receive an automated confirmation email/SMS. Please verify your order by following the instructions in the message.
If the verification link does not work, kindly reach out to our support team for manual verification.

3. Exchange, Return & Refund Policy

• Products may be returned within 10 days of purchase, provided they are unopened and in their original packaging.
• If the product has been opened and you are not satisfied, please contact our support team for guidance.
• Refunds will be issued through Bank Transfer, EasyPaisa, or JazzCash once the returned product is received and inspected.
• In case a product appears damaged, opened, or tampered with at the time of delivery, please do not accept the package and report the issue immediately.

4. Products Purchased from Other Stores

• If you purchased Brain & Spine Healthcare products from a third-party retailer or online marketplace, please follow their return and refund policies directly.